Some stimuli never make it in, some are filtered into subconsciousness, and others are filtered into various levels of consciousness based on their salience. These perceptual filters also play a role in listening. Our chapter on perception discusses some of the ways in which incoming stimuli are filtered. Overall, improving our listening skills can help us be better students, better relational partners, and more successful professionals. Listening to what others say about us helps us develop an accurate self-concept, which can help us more strategically communicate for identity needs in order to project to others our desired self. The act of listening to our relational partners provides support, which is an important part of relational maintenance and helps us meet our relational needs. Listening is a primary means through which we learn new information, which can help us meet instrumental needs as we learn things that helps us complete certain tasks at work or school and get things done in general. Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 177. On average, workers spend 55 percent of their workday listening, and managers spend about 63 percent of their day listening. In some contexts, we spend even more time listening than that. Yet research shows that adults spend about 45 percent of their time listening, which is more than any other communicative activity. In our sender-oriented society, listening is often overlooked as an important part of the communication process. zip file containing this book to use offline, simply click here. You can browse or download additional books there. More information is available on this project's attribution page.įor more information on the source of this book, or why it is available for free, please see the project's home page. Additionally, per the publisher's request, their name has been removed in some passages. However, the publisher has asked for the customary Creative Commons attribution to the original publisher, authors, title, and book URI to be removed. Normally, the author and publisher would be credited here. This content was accessible as of December 29, 2012, and it was downloaded then by Andy Schmitz in an effort to preserve the availability of this book. See the license for more details, but that basically means you can share this book as long as you credit the author (but see below), don't make money from it, and do make it available to everyone else under the same terms. This book is licensed under a Creative Commons by-nc-sa 3.0 license.
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